A new approach to emergency services via social media enhances accessibility and improves safety for the public
Rondônia has achieved a historic milestone as it becomes the first state in Brazil to allow residents to contact the Emergency Services of the Military Police (190) and the Fire Department (193) through social media. This innovative system is now fully operational, aiming to modernize public assistance and ensure service continuity even in the event of landline failures.
By centralizing calls at major hubs located in Porto Velho and Ji-Paraná, alongside various Fire Department units based on municipal distribution, this initiative strives to enhance the avenues available for citizens to connect with security forces.
Rondônia’s Governor, Marcos Rocha, emphasizes the importance of this initiative in demonstrating the state’s commitment to innovation and public safety. “We are investing in technology to save lives. This new communication method through social networks positions Rondônia at the forefront of emergency services in Brazil. Our goal is to be increasingly present in our community, ensuring rapid responses in any situation,” he stated.
HOW TO ACCESS THE SERVICES
TELEGRAM
- Visit the link: https://t.me/EMERGENCIA_RO_Bot.
- You will be directed to the Emergency Service – 190/193 of the Secretary of State for Security, Defense, and Citizenship (Sesdec).
- Follow the instructions in the chat to report your incident.
- Go to the Sesdec page: SESDEC Facebook
- Click on “Contact Us”.
- In the chat, indicate that you wish to connect with emergency services.
- Select “SESDEC 190/193”.
- You will be redirected to the SESDEC system to report your event.
- Visit the Sesdec profile: SESDEC Instagram
- Select “Message”.
- In the chat, type “190” or “193”.
- Choose “Yes”.
- You will be directed to the SESDEC system for incident reporting.
Felipe Bernardo Vital, head of the Secretary of State for Security, Defense, and Citizenship, also celebrated this advancement. “With this innovation, we are ensuring greater resilience for our emergency services. During critical moments when phone lines may fail, social media provides a secure and effective channel for the public to seek help,” he affirmed.
Importantly, citizens can still reach out using the traditional phone lines 190 and 193. In addition to this new service, the public can also use the Cidadão RO app and the website of the Military Police of Rondônia to request emergency services, further broadening their options for connecting with security forces.
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